Using our classification model, customer questions can be easily classified into the correct category.
LABEL
TEXT
Finding policy details
How do I find my insurance policy?
Finding policy details
How do I download a copy of my insurance policy?
Finding policy details
How do I find my policy effective date?
Finding policy details
When does my insurance policy end?
Finding policy details
Could you please tell me the date my policy becomes effective?
Change account settings
How do I sign up for electronic filing?
Change account settings
How do I change my policy?
Change account settings
How do I sign up for direct deposit?
Change account settings
I want direct deposit. Can you help with that?
Change account settings
Could you deposit money into my account rather than mailing me a physical cheque?
Filing a claim and viewing status
How do I file an insurance claim?
Filing a claim and viewing status
How do I file a reimbursement claim?
Filing a claim and viewing status
How do I check my claim status?
Filing a claim and viewing status
When will my claim be reimbursed?
Filing a claim and viewing status
I filed my claim 2 weeks ago but I still haven’t received a deposit for it.
Cancelling coverage
I want to cancel my policy immediately! This is nonsense.
Cancelling coverage
Could you please help my end my insurance coverage? Thank you.
Cancelling coverage
Your service sucks. I’m switching providers. Cancel my coverage.
Cancelling coverage
Hello there! How do I cancel my coverage?
Cancelling coverage
How do I delete my account?
I want to change my password
Change account settings
99%
Cancelling coverage
1%
Finding policy details
0%
Filing a claim and viewing status
0%
import coherefrom cohere.classify import Exampleco = cohere.Client('{apiKey}')response = co.classify(model='large',inputs=["I want to change my password"],examples=[Example("How do I find my insurance policy?", "Finding policy details"), Example("How do I download a copy of my insurance policy?", "Finding policy details"), Example("How do I find my policy effective date?", "Finding policy details"), Example("When does my insurance policy end?", "Finding policy details"), Example("Could you please tell me the date my policy becomes effective?", "Finding policy details"), Example("How do I sign up for electronic filing?", "Change account settings"), Example("How do I change my policy?", "Change account settings"), Example("How do I sign up for direct deposit?", "Change account settings"), Example("I want direct deposit. Can you help with that?", "Change account settings"), Example("Could you deposit money into my account rather than mailing me a physical cheque?", "Change account settings"), Example("How do I file an insurance claim?", "Filing a claim and viewing status"), Example("How do I file a reimbursement claim?", "Filing a claim and viewing status"), Example("How do I check my claim status?", "Filing a claim and viewing status"), Example("When will my claim be reimbursed?", "Filing a claim and viewing status"), Example("I filed my claim 2 weeks ago but I still haven’t received a deposit for it.", "Filing a claim and viewing status"), Example("I want to cancel my policy immediately! This is nonsense.", "Cancelling coverage"), Example("Could you please help my end my insurance coverage? Thank you.", "Cancelling coverage"), Example("Your service sucks. I’m switching providers. Cancel my coverage.", "Cancelling coverage"), Example("Hello there! How do I cancel my coverage?", "Cancelling coverage"), Example("How do I delete my account?", "Cancelling coverage")])print('The confidence levels of the labels are: {}'.format(response.classifications))