Insurance FAQ Classification

Using our classification model, customer questions can be easily classified into the correct category.

Classify Data
Topic Classification

Examples

LABEL

TEXT

Finding policy details

How do I find my insurance policy?

Finding policy details

How do I download a copy of my insurance policy?

Finding policy details

How do I find my policy effective date?

Finding policy details

When does my insurance policy end?

Finding policy details

Could you please tell me the date my policy becomes effective?

Change account settings

How do I sign up for electronic filing?

Change account settings

How do I change my policy?

Change account settings

How do I sign up for direct deposit?

Change account settings

I want direct deposit. Can you help with that?

Change account settings

Could you deposit money into my account rather than mailing me a physical cheque?

Filing a claim and viewing status

How do I file an insurance claim?

Filing a claim and viewing status

How do I file a reimbursement claim?

Filing a claim and viewing status

How do I check my claim status?

Filing a claim and viewing status

When will my claim be reimbursed?

Filing a claim and viewing status

I filed my claim 2 weeks ago but I still haven’t received a deposit for it.

Cancelling coverage

I want to cancel my policy immediately! This is nonsense.

Cancelling coverage

Could you please help my end my insurance coverage? Thank you.

Cancelling coverage

Your service sucks. I’m switching providers. Cancel my coverage.

Cancelling coverage

Hello there! How do I cancel my coverage?

Cancelling coverage

How do I delete my account?

Request

I want to change my password

Response

Change account settings

99%

Cancelling coverage

1%

Finding policy details

0%

Filing a claim and viewing status

0%

API Request
import cohere
from cohere.classify import Example
co = cohere.Client('{apiKey}')
response = co.classify(
model='large',
inputs=["I want to change my password"],
examples=[Example("How do I find my insurance policy?", "Finding policy details"), Example("How do I download a copy of my insurance policy?", "Finding policy details"), Example("How do I find my policy effective date?", "Finding policy details"), Example("When does my insurance policy end?", "Finding policy details"), Example("Could you please tell me the date my policy becomes effective?", "Finding policy details"), Example("How do I sign up for electronic filing?", "Change account settings"), Example("How do I change my policy?", "Change account settings"), Example("How do I sign up for direct deposit?", "Change account settings"), Example("I want direct deposit. Can you help with that?", "Change account settings"), Example("Could you deposit money into my account rather than mailing me a physical cheque?", "Change account settings"), Example("How do I file an insurance claim?", "Filing a claim and viewing status"), Example("How do I file a reimbursement claim?", "Filing a claim and viewing status"), Example("How do I check my claim status?", "Filing a claim and viewing status"), Example("When will my claim be reimbursed?", "Filing a claim and viewing status"), Example("I filed my claim 2 weeks ago but I still haven’t received a deposit for it.", "Filing a claim and viewing status"), Example("I want to cancel my policy immediately! This is nonsense.", "Cancelling coverage"), Example("Could you please help my end my insurance coverage? Thank you.", "Cancelling coverage"), Example("Your service sucks. I’m switching providers. Cancel my coverage.", "Cancelling coverage"), Example("Hello there! How do I cancel my coverage?", "Cancelling coverage"), Example("How do I delete my account?", "Cancelling coverage")])
print('The confidence levels of the labels are: {}'.format(response.classifications))